Rent Cars Colombo wishes you and your family happy motoring on Sri-Lankan roads. However, if you do get into a car accident in your rental vehicle in Sri Lanka, here are the most important things to do:

• Make sure all involved parties are safe. Any injuries should be attended to immediately.
• Call the police and/or ambulance (if necessary), and then call the car rental agency. Be as cooperative as possible. The car rental agency will have its own policies regarding accidents.
• Exchange information with the affected parties.
• Try to record everything on the scene. Your notes should include details of the accident, identification of the autos and people involved, and the names and badge numbers of all emergency personnel. Take pictures if possible. If you are on vacation, you will probably have a camera handy already.
• File an accident report with the police, and report the claim to your own credit card company or insurance company.

WHO WILL BE HELD RESPONSIBLE FOR THE DAMAGE?
The amount of damage you are responsible for depends on what you already have covered by your existing auto/health/personal insurance policy and/or credit card and/or what you optioned to buy from the car rental agency.
HOW CAN I GET A REPLACEMENT VEHICLE?
In some cases, you might be able to get a replacement car for a fee. If the accident is small, and there is no major damage, the rental agency may allow you to continue driving the car. What if the agency tell you to keep driving the car after a small accident? Then be very careful. Ensure that you will have a lot of time to return the car, as there maybe reports to complete.
HAVING A BREAKDOWN
Most major companies usually provide roadside assistance. Look at your rental contract — it should include instructions and a contact number, such as a mobile. If you are renting from an independent rental agency, check the policy on breakdowns.
UNSATISFACTORY SERVICE…

Offer solutions or suggestions that might have made the situation better. Don't give them the tone that you'll never rent from them again. Giving such an absolute ultimatum will just make the employees and managers discard you in the "Non-returning Customer" pile. It won't open any avenues for resolution. Good things to write down are the names of the employees you dealt with (and any present employees), dates and times of encounters, car rental locations, witnesses and the situation at hand.
Rent Cars Colombo will add more relevant information on renting vehicles in Sri-Lanka as these articles are prepared and received by us. In the meantime, Rent Cars Colombo wishes you good luck and happy motoring in scenic Sri-Lanka.
Please share with Rent Cars Colombo your experiences on Sri-Lankan roads…your comments and views may benefit other travelers yet to visit Sri-Lanka.